Shipping and Returns

We want you to love our coffee as much as we do. 

Return Policy

Unused, non-coffee products may be exchanged within 30 days. Return shipping is at the cost of the customer.

We’re sorry, but our coffee beans are non-returnable and non-refundable once they've been shipped. Our coffees are roasted "to order," and we do our best to ship orders within a day of their roast date. We cannot accept coffees returned to us after they've left our roastery.

In the event that a prepaid subscription is canceled early, a refund will be processed for the prepaid amount. Recurring subscriptions may be canceled at any time.

Of course, we want you to be happy with your coffee experience more than anything. Please write in to let us know if you've been dissatisfied with your coffee in any way.

Shipping Policy

We ship via the United States Postal Service and UPS. Orders typically arrive in 1-5 business days after shipment, depending on the distance from Vallejo. Reference the tracking info we provide via email for specifics. Please make sure to use a complete and correct shipping address. Coffee Life Exotics is not accountable for extra costs incurred by incorrect shipping info or missed shipments.

Customer Service is available between 9 am and 5 pm PT Monday through Friday or by email a@coffeelifeexotics.com to help.